Last updated September 2026
Who you are paying
Transit Matrix HR (operated from Chennai, India) sells access to digital career-preparation products. Payments are collected by Dodo Payments, which acts as the merchant of record for every order. Dodo Payments handles checkout, invoicing, applicable taxes and the processing of any approved refund.
Your card or bank statement may therefore show a descriptor referencing Dodo Payments (for example DODO PAYMENTS or DODOPAYMENTS.COM) rather than Transit Matrix HR. Refunds are always returned to the original payment method used at checkout.
Prices, currency and taxes
All prices are shown in Indian Rupees (INR) on the Pricing page and again on the Dodo Payments checkout page before you confirm. Premium is ₹499 per month or ₹2,999 per year. One-off purchases are ₹99 per interview prep guide, ₹299 per ATS resume download and ₹99 per AI JD match score.
Any sales tax, GST or VAT that applies in your country is calculated and displayed by Dodo Payments at checkout and included in the invoice they issue to you. No charge is ever taken without the total being shown first.
Delivery of digital products
All products are digital and delivered instantly online inside your Transit Matrix HR account — there is no physical shipment and no shipping charge. Premium access is unlocked as soon as Dodo Payments confirms the payment, usually within a minute. A one-off purchase adds the credit to your account immediately and you are returned to the tool or guide you bought it for.
If a purchase is confirmed by Dodo Payments but the entitlement does not appear in your account within 30 minutes, contact us at kamal@transitmatrixhr.com with the order reference and we will deliver it manually or refund it in full.
Subscriptions — 7-day refund window
You may request a full refund of a Premium subscription within 7 calendar days of the initial charge or of any renewal charge. Send the request from the email address on the account, with the Dodo Payments order or invoice reference. Approved refunds are processed through Dodo Payments and Premium access ends when the refund is issued.
Requests made after the 7-day window are not normally refunded, but we will still review genuine cases of duplicate charges, unauthorised charges, or a failure on our side to deliver the service you paid for.
Cancelling a subscription
You can cancel Premium at any time from the Billing area of your account or by emailing kamal@transitmatrixhr.com. Cancellation stops all future renewals. Access continues until the end of the period you have already paid for, and part-periods are not pro-rated.
Dodo Payments sends a renewal receipt for every charge. If you believe a renewal was taken after you cancelled, contact us within 7 days and we will refund it.
One-off downloads and credits
Interview prep guide downloads, ATS resume exports and AI JD match score checks are consumed the moment the file is generated or the score is produced. Once a credit has been used, it is not refundable, because the digital product has already been delivered in full.
An unused credit purchased by mistake can be refunded within 7 days of purchase, provided it has not been consumed. If a download fails, produces a corrupted file, or is materially different from what the Pricing page describes, tell us and we will re-deliver it or refund that purchase in full.
Career support delivered by a person
For jobseeker mock interviews, resume reviews and advisory sessions, a full refund is available if you cancel more than 24 hours before the scheduled time. Inside 24 hours, one free reschedule is offered instead. Any session we fail to deliver is always refunded in full.
How to request a refund
Email kamal@transitmatrixhr.com, use the contact form on this site, or use Contact Support inside your account. Include the account email, the Dodo Payments order or invoice reference and a short description of the problem.
We acknowledge every request within 2 working days and decide within 5 working days. Approved refunds are issued by Dodo Payments to the original payment method and typically appear within 5 to 10 working days, depending on your bank or card issuer.
Chargebacks and disputes
Please contact us before raising a chargeback with your bank — almost every issue is resolved faster directly. Where a dispute is raised, we cooperate fully with Dodo Payments and provide the order, delivery and usage records held for your account.
Accounts associated with fraudulent purchases, abusive refund patterns or resale of downloaded material may have access suspended without refund.