Last updated October 2026
Information we collect
When you create an account we collect your name, email address and any profile details you choose to add. If you contact us or raise a support request, we keep the message and any files you attach so we can respond and maintain a record of the conversation.
When you create an account or sign in, we also record approximate location information — your city and country — determined from your IP address and network request headers. This is captured when you visit while signed in, so your account details stay current.
We also record limited usage information, such as which interview prep packs, resume exports and JD match checks you use, so your account history and free allowances are accurate.
Payments and service providers
Payments for subscriptions and one-off purchases are processed by Dodo Payments, our payment partner and merchant of record. When you check out, Dodo Payments collects the billing details, payment method and tax information needed to complete and invoice the transaction, under their own privacy policy. Transit Matrix HR never receives or stores your full card, UPI or bank details.
From Dodo Payments we receive only what is needed to deliver and support your purchase: the order and invoice reference, the product bought, the amount, the payment status, the billing country and your subscription state. We use this to unlock your entitlements, keep your billing history and handle refunds or disputes.
We may share information with service providers that host the platform, deliver email (including Kit for newsletters), process payments or help us run the service. We do not sell your personal information or share it with advertisers.
We use IP geolocation services solely to determine your approximate city and country. They are not used to collect precise GPS coordinates, device-level location or any continuous location tracking, and the city and country we keep are stored only against your own account.
How we use your information
We use your information to operate your account, deliver jobseeker tools and interview preparation material, respond to enquiries, enforce usage allowances, process purchases, and improve the quality of our career content.
Your approximate city and country are used to customize and improve your experience. They help us show job-market and Workforce Stability Index views relevant to the local metro you are most likely to work in, and tell us which markets our career content should cover next.
We may send you service emails about your account, purchases or a request you raised. Marketing email is opt-in and every message includes an unsubscribe link.
Storage and security
Your data is stored in managed cloud infrastructure with access controls, encryption in transit, and row-level security so that one account cannot read another account's records. Support attachments are stored in a private bucket that is not publicly reachable.
No system is perfectly secure. If we ever become aware of a breach affecting your data, we will notify affected users without undue delay.
Retention and your rights
We retain account data for as long as your account is open, and support records for as long as needed to resolve and evidence the matter. You may request a copy of your data, correction of inaccurate data, or deletion of your account at any time.
To exercise any of these rights, send us a request through the contact form on this site, or from the Contact Support section of your account, using the address associated with your account.
Cookies and analytics
We use essential cookies and local storage to keep you signed in and to remember your theme preference. We do not use cross-site advertising trackers.